Exchanges and Returns
1. Does YOU Sports offer exchanges?
No. YOU Sports does not offer exchanges.
If you are not satisfied with your order, you can request a return and choose between:
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A refund of the amount paid, or
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Store credit to make a new purchase.
2. Return timeframes
Return due to buyer's remorse
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You can request a return within 7 calendar days after receiving the order.
Return due to product defect
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You can request a return within 30 calendar days after receiving it.
3. How to request a return
The request must be made by the account holder through one of the channels below:
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WhatsApp: (31) 99642-6214
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Email: atendimento@yousports.com.br
4. Return shipping
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The first return is free.
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From the second return onward, shipping costs will be the customer's responsibility.
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If the Brazilian Postal Service returns the package due to statuses such as “invalid address,” “recipient unknown,” “moved,” or similar, the cost of reshipping will be the customer's responsibility.
5. Available options
Store credit
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The amount paid will be converted into a voucher to be used on a new purchase.
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Shipping for the new purchase will be charged according to the store's rules.
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The credit will be issued within 7 business days after we receive the product.
Refund
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PIX: automatic refund to the account used.
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Credit card: refund within 2 billing cycles, according to the card issuer's policy.
The amount will be refunded using the same payment method used:
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For full returns, shipping will also be refunded.
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Free gifts, if any, must also be returned.
6. General conditions
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Products must be returned in their original packaging.
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The original seal must be intact.
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The product must show no signs of use and include all items from the order.
After we receive the products at our distribution center, they will undergo a technical inspection.
If no defect is found or if any of the conditions above are not met, the return may be rejected, and the item will be sent back to the customer.
