Privacy Policy

The privacy of our customers is extremely important to us. This Privacy Policy describes how we collect, use, store, share, and protect the personal information of users of our online store, in compliance with the General Data Protection Law (Law No. 13,709/2018 — LGPD).

Who controls your data

YouSports is the controller of the personal data processed in this store. To exercise your rights or ask questions about this policy, use the channels indicated in the "Contact us" section at the end.

Information we collect

Data you provide to us: name, email, phone number, CPF, billing and shipping address, and payment details. We also collect the content of messages you send us via email, WhatsApp, or social media.

Data collected automatically: IP address, device and browser type, pages visited, products viewed, items added to the cart, visit source (for example, whether you arrived via an ad or a search), and cookie identifiers.

We do not collect or store your full credit card details. This data is processed directly by the payment processor in its own encrypted environment.

How we use your information

Order processing. Process, invoice, pick, and ship your orders, as well as provide delivery status updates and resolve purchase-related issues. Legal basis: performance of a contract.

Customer service and communication. Answer your questions, provide support, and send communications about your orders. Legal basis: performance of a contract.

Promotional communications. Send news, promotions, and offers via email or WhatsApp whenever you have consented to receive them. You can opt out at any time using the unsubscribe link in the message or by contacting us directly. Legal basis: consent.

Experience personalization. Display relevant products and recommendations based on your preferences and browsing and purchase history. Legal basis: legitimate interest.

Advertising and campaign measurement. Measure the results of our ads, understand which campaigns generate sales, and display more relevant ads to you on third-party platforms. Legal basis: legitimate interest. We explain how this works in detail in the following section.

Security and fraud prevention. Verify order consistency, prevent fraud, and protect the store and customers. Legal basis: legitimate interest and compliance with a legal obligation.

Service improvement. Analyze website usage in aggregate to improve products, usability, and performance. Legal basis: legitimate interest.

Who we share your information with

We do not sell or rent your personal data. We only share information with the categories of third parties listed below, and always only to the extent necessary for each purpose.

Service providers necessary for store operations. E-commerce and checkout platform, payment processor, management and invoice issuance system, shipping companies and logistics services, and customer service and messaging tools. These partners process data on our behalf and under our instructions.

Advertising and analytics platforms. We share browsing and purchase events with platforms such as Meta (Facebook and Instagram) and Google to measure the results of our campaigns and display relevant ads. This sharing may include contact details—such as email and phone number—transmitted in an encrypted format using an irreversible hash function, so that the platform can only verify whether it already knows that person without the data being transmitted in a readable format. We also use audience analytics tools such as Google Analytics and Microsoft Clarity, which record how the website is used.

Public authorities. When there is a legal or regulatory obligation or a court order.

In the event of corporate reorganization. If the company is sold, merged, or restructured, the data may be transferred to the successor, with the terms of this policy remaining in effect.

Some of these partners are based outside Brazil, which involves international data transfer. In such cases, we require the partner to adopt data protection safeguards compatible with the LGPD.

How to opt out of personalized advertising

You can object to the use of your data for personalized advertising at any time. There are three ways: adjust your cookie preferences in your browser by blocking third-party cookies; use the ad controls provided by the platforms themselves in your Meta and Google account ad preferences; or contact us directly using the channels in the "Contact us" section. Objecting will not prevent you from shopping at the store or change the service you receive.

Cookies and similar technologies

Cookies are small files stored on your device. We use necessary cookies, which make the website and cart work and cannot be disabled; performance cookies, which show us in aggregate how the website is used; and advertising cookies, which allow us to measure campaigns and display relevant ads. You can manage or delete cookies in your browser settings. Blocking necessary cookies may prevent you from completing your purchase.

How long we keep your data

We keep order data for the period required by tax laws and the Consumer Defense Code. Contact data used for promotional communications is kept until you opt out. Browsing data is kept for the standard periods of the analytics and advertising tools we use. Once the period expires, the data is deleted or anonymized.

Your rights

The LGPD guarantees you the right to confirm whether we process your data and to access it; correct incomplete, inaccurate, or outdated data; request the anonymization, blocking, or deletion of unnecessary data or data processed in violation of the law; request portability to another provider; revoke the consent you have given; object to processing based on legitimate interest; and be informed about who we share your data with. To exercise any of these rights, contact us using the channels below. We will respond as soon as possible.

Information protection

We use technical and administrative measures to protect your data against unauthorized access, loss, alteration, or improper disclosure, including encrypted traffic, access controls, and the use of platforms that follow industry security standards. No system is completely immune to incidents; if a significant security incident occurs, we will notify you and the National Data Protection Authority as required by law.

Links to third-party websites

Our website may contain links to third-party websites. This policy applies only to our website, and we recommend that you read the policies of these third parties before providing any personal information.

Children and adolescents

Our store is intended for adults over 18. We do not intentionally collect data from children. Purchases of children's products must be made by a legal guardian.

Changes to this policy

We may update this Privacy Policy periodically. Significant changes will be announced on the website. The date of the last update is at the top of this page.

Contact us

If you have questions about this policy, the use of your data, or wish to exercise your rights, contact us using the customer service channels listed in the website footer.

Last updated: August 30, 2026.